Last updated: 17 April 2026
Floortek Group Pty Ltd ACN 613 473 626 (“Floortek”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our website at floortek.com.au (the “Website”).
1. Information We Collect
We may collect the following types of information:
- Contact information: When you submit an enquiry or quote request through our Website, we collect your name, email address, phone number, and any other information you provide.
- Usage data: We automatically collect information about how you interact with our Website, including your IP address, browser type, pages visited, and time spent on the Website. This is collected via Google Analytics.
- Cookies: Our Website uses cookies and similar tracking technologies to improve your experience and analyse website traffic. You can control cookie settings through your browser.
2. How We Use Your Information
- Respond to your enquiries and provide quotes for our services;
- Deliver and improve our services;
- Analyse website traffic and user behaviour to improve our Website;
- Send you relevant information about our services where you have consented;
- Comply with our legal obligations; and
- Display relevant advertising through Google Ads and similar platforms.
3. Disclosure of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: Third-party providers who assist us in operating our Website (e.g. Google Analytics, Google Ads). These providers are only permitted to use your information as necessary to provide services to us.
- Legal requirements: Where required by law, court order, or government authority.
- Professional advisers: Solicitors, accountants, and other professional consultants engaged by Floortek.
- Debt collection: In the event of non-payment, credit reference organisations and debt collection agencies as described in our Terms and Conditions.
4. Google Analytics and Advertising
Our Website uses Google Analytics to collect aggregated data about how visitors use our site. We also use Google Ads to display advertising. Google may use cookies to serve ads based on your prior visits to our Website. You can opt out of personalised advertising by visiting Google Ad Settings.
5. Data Storage and Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information may be stored on servers located in Australia or overseas. We use industry-standard security measures including SSL encryption on our Website.
6. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to request access to your personal information, request correction of inaccurate information, and make a complaint if you believe we have breached your privacy. To exercise these rights, please contact us using the details below.
7. Cookies
Cookies are small text files stored on your device. We use cookies to remember preferences, analyse Website traffic via Google Analytics, and enable advertising features via Google Ads. You can disable cookies through your browser settings, however this may affect Website functionality.
8. Links to Third-Party Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date. Continued use of our Website following any changes constitutes acceptance of the updated policy.
10. Contact Us
Floortek Group Pty Ltd
6/8 John Street, Mansfield Park SA 5012
Phone: 08 7134 2003
Email: enquiries@floortek.com.au
